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Think Training

Communicating for Results

Communicating for Results

Regardless of your position, your success and your organization's success is influenced by the quality of your relationship with your co-workers and customers. Learn how to influence and improve those relationships, through understanding the message your tone of voice, your choice of words, your body language and the context in which you speak affects your communication.

Learning Objectives

  • Identify common communication problems that may be holding you back
  • Develop skills in asking questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Learn five of the secrets for getting along with others
  • Understand some of the techniques you can use to persuade others to do what you’d like them to do

Brief Outline:
Your Organization and Communication

Your Communication Style

  • Communication Inventory
  • Interpretation

Ground Rules for Getting Along with Others

  • Remembering names
  • Pleasant expression
  • Positive intent
  • Finding common ground

Assertiveness Communication Skills and Practice

Learning how to say “No”

Barriers and Obstacles to Good Communication

  • Words we use
  • Tone of voice
  • Facial Expressions
  • Other body language

Asking Questions Effectively

Listening and Paraphrasing

Six Elements of Communicating with Others
Self-disclosure to build trust

  • Johari Window

Your Image

  • Impression Management

Attending and Observing

Suspending Our Frame of Reference

Criticism: Giving Criticism and Accepting Criticism

Developing & maintaining work relationships for superior performance.

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CCAPA Certification from Think Training in Partnership with the AAP